Warranty:Warranty and Return Policy
Customer Satisfaction is very important to us!
We Warranty our products to be free of material defects and/or faulty workmanship for one full year. Due to the extreme abuse to which a mitten may be subjected, we warranty our products against breakdown from normal wear and tear for 90 days. We work hard to ensure you get a quality product at a good price and to ensure you always receive excellent customer service! If you are unhappy with your purchase for any reason you may return the item for a full refund or an exchange within 14 days. If the item is a Christmas present, you and/or your gift recipient have until January 15th to request a refund or an exchange.
Please contact us immediately if you are not fully satisfied with your purchase. Do not hesitate to contact us. We view an unhappy customer as an opportunity to show just how good our customer service is! Send us an email or give us a call and we'll take care of you! That's a promise! Note: Do not just return the product without contacting us first.
Contact Customer Service - 978-945-0323
We have some interesting and unusual solutions to resolving issues which our customers may have.
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